
COCOZOË
FAQ'S
FAQ'S
PLEASE CHECK OUT THE MOST ASKED QUESTIONS
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CAN ANYONE USE COCOZOË, OR IS IT ONLY FOR MELANIN-RICH SKIN?
COCOZOË products are formulated specifically for the unique needs of melanin-rich skin—skin that tends to be drier, thicker, and more prone to discoloration. That said, our clean, nourishing formulas can benefit any skin type. Whether your skin is normal, dry, or oily, you can enjoy our luxurious, non-toxic ingredients. But if you have melanin-rich skin, you’ll finally feel seen, celebrated, and supported—because this line was crafted especially for you.
CAN COCOZOË PRODUCTS BE USED ON NORMAL, OILY, OR DRY SKIN?
Yes! COCOZOË products are designed to deeply nourish and hydrate, especially for dry and melanin-rich skin—but they’re safe and effective for all skin types. Whether your skin is normal, oily, or somewhere in between, our clean, non-toxic ingredients support a healthy glow without clogging pores or leaving a greasy feel. Every formula is crafted to balance moisture and promote skin that looks and feels radiant.
CAN COCOZOË PRODUCTS BE USED ON CHILDREN?
Yes, COCOZOË products are made with clean, natural ingredients and are generally safe for children. Our formulas are free from toxic chemicals and hormone disruptors. That said, every child’s skin is unique—so we always recommend checking the ingredient list and consulting your pediatrician if you have any allergy concerns. For gentle care that nurtures young, sensitive skin, COCOZOË is a beautiful option.
ARE COCOZOË PRODUCTS VEGAN?
Most of our products are made with clean, plant-based ingredients—but not all are fully vegan. Some formulas include beeswax or honey, which are natural but not considered vegan. While we prioritize non-toxic, safe, and effective ingredients, we’re always transparent about what goes into each product. You can find a full ingredient list on every product page, so you can choose what’s best for your skin and your values.
WHAT IS THE SHELF LIFE OF COCOZOË PRODUCTS?
Because we use clean, natural ingredients and avoid harsh preservatives, COCOZOË products have a shelf life of about 18 months when stored properly. Keep them in a cool, dry place and out of direct sunlight to preserve freshness. Each product is crafted in small batches with care—so you’re always getting skin-nourishing goodness at its best.
HOW OFTEN WILL HAVE HAVE TO RE-ORDER?
That depends on how often you use your products, but with daily use, most COCOZOË products are designed to last about 30 days. A little goes a long way—our formulas are rich, concentrated, and crafted to deeply nourish.
DO COCOZOË PRODUCTS CONTAIN NUT-BASED INGREDIENTS?
Yes, some COCOZOË products contain nut-based ingredients like coconut oil and sweet almond oil. We always list every ingredient on our product pages and labels so you can review them carefully. If you or your child have a known nut allergy, we recommend consulting with your doctor before use.
CAN I RETURN THE PRODUCTS AND GET A REFUND IF THEY DO NOT WORK FOR ME?
Because our products are skincare—and come into direct contact with the body—we don’t accept returns for safety and hygiene reasons. This helps us protect both our customers and our team. If your order was damaged or incorrect, please contact us at wecare@cocozoe.com and we’ll make it right.
ARE COCOZOË PRODUCTS FOR WOMEN AND MEN?
Absolutely. While COCOZOË was created with the needs of melanin-rich women in mind, our clean, nourishing formulas can be used by anyone who wants healthy, hydrated skin—men included! In fact, many of our male customers love the results and won’t use anything else.
SHIPPING/ORDER STATUS
CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
We begin processing your order as soon as it’s placed, which means we’re unable to change or cancel it after checkout. Please double-check your shipping address, items, and quantities before completing your purchase.
If you need help, reach out to us at wecare@cocozoe.com—we’ll do our best to assist if your order hasn’t shipped yet.
WHEN SHOULD I EXPECT "OUT OF STOCK" ITEMS TO BE AVAILABLE?
We’re a small-batch brand, so restocks happen regularly—but they can sell out quickly. If there’s a product you’re waiting for, feel free to email us at wecare@cocozoe.com and we’ll let you know when it’s expected to return. We’re happy to keep you in the loop!